Bath Planet’s Guarantee
We respect all our customers and:
- Are communicative at every stage of the project. Being in the dark can be frustrating, be we always provide the information you need and ensure there are no surprises. We’ll let you know when your purchase is confirmed. When the materials for your bathroom have been arrived, we’ll inform you, and let you know that our production team has double-checked everything. We’ll contact you when we’re ready to schedule installation and follow up to verify the plan works for you. Our team always reaches out; you never have to chase us down to get information.
- Our products are backed by the Good Housekeeping Seal, and we’ll prove it to you. This designation has been around for 100+ years. It represents the highest standards in product testing and evaluation and is one of the most recognized of its kind. Only the best products and services are honored. We are proud to have earned this prestigious honor; it provides us and our customers with peace of mind.
- The Bath Planet Customer Referral Program is built on our belief in the value of positive references. We will explain the program in full. The service we provide to you represents our mission. And we can deliver the same commitments to your family, friends, neighbors, and colleagues. You’ll even earn $100 for every customer you refer, and a $100 credit for them as well.
- We always send friendly reminders to review our services. Although we guarantee satisfaction, your reviews are crucial to our business’s success. An independent Customer Research/Survey company will reach out to you within two weeks of your installation. It is experienced in obtaining unfiltered, unbiased opinions. Your feedback is deeply valued, and we truly appreciate your time and honesty. We’re always looking improve upon our services and products.
- We consider your design consultation to be a critical part of the remodel process. You don’t want to waste valuable time waiting for a contractor to show up. We do our best to be on time, but if for some reason we’re late, we won’t make excuses. You’ll also get $100 off your quote.
- Waiting for someone to install bathroom fixtures or start your remodel is frustrating. With Bath Planet of Boston, you won’t have to wait; we’ll be there on time. Our team respects your time and if something holds us up, we’ll take $100 off your purchase.
- If you have any service issues at all, we’ll respond to your questions or concerns in a timely manner. Our staff is ready to help in any way they can, whether you need to schedule a service appointment or have limited availability. We’ll set a visit for the most convenient day and time. Every service request is treated with urgency. Your time is respected, and we schedule all service appointments professionally and promptly.
Protection of Your Home
- Home remodeling is often associated with a lack of cleanliness. This gives many bathroom remodelers a bad reputation. But we make sure your home is clean before we begin installation, and clean up afterwards to make sure your home is spotless. With us, your home isn’t just another jobsite; it is a valuable possession that we respect.
- Bath Planet of Boston is fully insured. We have liability insurance and workers’ compensation. If something goes wrong, and we don’t expect it to (but who does?), we can take care of things. You’ll be fully informed before we start, as proof of insurance is provided as a crucial step of our customer service process. Instead of blind promises, we offer certainty and peace of mind.
- Nobody is perfect, but we strive to always make things right. Your project isn’t just another cost for us. While we “can” complete a bathroom remodel in as little as a day, our goal isn’t to finish it as quickly as possible by cutting corners. Doing things right is our primary goal. An end-of-project review form is supplied before installation, so you know our criteria. We strive for “Outstanding” ratings. If you don’t agree by the end of the project, let us know and we’ll make it right.
- Bath Planet of Boston always respects your hard-earned money. The Bath Planet Product Warranty demonstrates our commitment to customer satisfaction. We use the best products in the industry. If you have an issue with any acrylic product we install, it is covered under our warranty for as long as you own your home.
- Home renovation costs are skyrocketing, but Bath Planet of Boston is committed to making bathroom remodels affordable to area homeowners. We are on your side and partner in every step of the process. Bathroom remodeling should be exciting, and we’re focused on providing a level of service that gives you the best experience possible.
- We always stand by our word. Quality is guaranteed, and we strictly adhere to our company mission to deliver an exceptional product; we promise.